Refund Policy

1. Customer Cancellations

• Cancellations made 7 days or more before delivery: Full refund.

• Cancellations made 3–6 days before delivery: 50% refund.

• Cancellations made less than 72 hours before delivery: No refund.

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2. Rescheduling

Bookings may be rescheduled once free of charge (subject to availability) if requested at least 72 hours before delivery.

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3. Business Cancellations

If Rent It Smart is unable to fulfil your booking, you will receive:

• A full refund, or

• An alternative product (subject to agreement).

 

4. Early Returns

No refunds are provided for unused hire time once equipment has been delivered.

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5. Refund Processing

Approved refunds will be processed within 5–10 business days to the original payment method.