Shipping Policy

At Rent It Smart, we aim to provide a smooth and reliable delivery and collection service.

​

1. Delivery Areas

We currently deliver across England. Delivery availability may vary depending on postcode. If your area is outside our standard coverage, additional charges may apply.

​

2. Delivery Timeframes

• Delivery and collection times are agreed at the time of booking.

• We aim to deliver within the selected time window.

• While we make every effort to deliver on time, delays caused by traffic, weather, or unforeseen circumstances may occur.

 

3. Delivery Charges

Delivery fees are fixed:

• Same Day delivery & pick up within normal working hours (8am-7pm) - 15£

• Delivery & pick up within normal working hours (8am-7pm) - 10£

• Out of working hours delivery or pick up is charged by each  extra hour is 5£

 *exception when the guest is staying at the hotel and pram can be left or collected from the concierge

All delivery charges will be clearly stated in your quotation before payment.

 

4. Customer Responsibilities

The customer must:

• Ensure clear and safe access for delivery and collection.

• Be present at the agreed time or arrange authorised access.

• Inspect the equipment upon delivery and notify us immediately of any issues.

Failure to provide access may result in additional delivery charges.

 

5. Risk & Responsibility

Responsibility for the equipment transfers to the customer upon delivery and remains until collection.